Sila Digital – F.Z.E  |  siladigital.me

Last updated: 22 October 2026

This Privacy Policy explains how Sila Digital – F.Z.E (“Sila Digital”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you visit our website at siladigital.me (the “Website”), contact us, book a call with us or use our services. Please read it carefully.

1. Who we are

Sila Digital – F.Z.E is a Free Zone Establishment with Limited Liability, registered with the Free Zones Authority in the Emirate of Ajman under licence and registration number 40132.

• Registered address: B.C. 1305140, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
• Email: hello@siladigital.me
• Phone and WhatsApp: +971 58 546 9015

For the personal data described in this policy, Sila Digital is the data controller, meaning we decide how and why your personal data is processed.

2. Laws that apply

We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Where we process personal data of individuals in the European Economic Area or the United Kingdom, we also apply the EU General Data Protection Regulation (GDPR) and the UK GDPR, including the rights and legal bases described below.

3. Personal data we collect

Information you give us

• Enquiry and contact forms: your name, email address, phone number, the service you are interested in and the details of your message.
• Call bookings: when you book a discovery call through our booking tool (currently Calendly), your name, email address, any answers you give to booking questions and the meeting time.
• Direct communication: information you share when you email, call or message us on WhatsApp, including the content of those conversations.
• Client engagements: business contact details, billing information and any information you provide so we can deliver our services.

Information collected automatically

When you visit the Website, we and our technology partners may collect information about your device and how you use the Website, including your IP address, approximate location, browser and device type, pages visited, the website that referred you, the time and length of your visit, and actions you take, such as clicking a button or link. Much of this is collected through cookies and similar technologies, described in section 6.

If you are on our email list, we also collect information about how you interact with our emails, such as whether you open them and which links you click, and, where you have consented, which pages of the Website you visit after being identified as a subscriber.

Information from third parties

We may receive information from advertising and social media platforms, such as Google, Meta (Facebook and Instagram) and LinkedIn. This usually includes reports on how our adverts perform and, where you submit a lead form on one of those platforms, the details you choose to share with us.

We do not intentionally collect sensitive personal data, such as health information or religious beliefs. Please do not include it in your messages to us.

4. How and why we use your personal data

We use personal data for the purposes below. Where GDPR or UK GDPR applies, the legal basis for each purpose is shown in brackets.

• To respond to enquiries and arrange calls (steps taken at your request before entering into a contract, and our legitimate interest in responding to business enquiries).
• To provide our services and manage our client relationships, including invoicing and project communication (performance of a contract).
• To send marketing emails and updates about our services, insights and events (your consent, or our legitimate interest in contacting business contacts where the law allows). You can unsubscribe at any time.
• To personalise follow-up emails based on the Website pages subscribers visit, using marketing automation (your consent).
• To measure and improve the Website through analytics (your consent where required by law).
• To run and measure advertising, including showing relevant adverts to people who have visited the Website (your consent where required by law).
• To keep the Website and our systems secure and prevent misuse (our legitimate interests).
• To meet legal, tax and regulatory obligations and to establish or defend legal claims (legal obligation and legitimate interests).

We do not sell your personal data, and we do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

5. Marketing communications

If you contact us, book a call or become a client, we may send you emails about our services, marketing insights and relevant updates. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing hello@siladigital.me. Unsubscribing will not affect messages we need to send about an active enquiry or engagement.

6. Cookies and tracking technologies

Cookies are small files placed on your device. Together with similar technologies, such as pixels and tags, they help the Website work, show us how it is used and help us measure and improve our advertising. We use the following tools:

Tool	Category	Purpose
Essential website cookies	Strictly necessary	Keep the Website secure and working properly, including remembering your cookie choices.
Google Tag Manager	Strictly necessary	Manages and loads the other tags on the Website. It does not itself build a profile of you.
Google Analytics 4	Analytics	Shows how visitors use the Website, such as pages viewed, traffic sources and key actions, so we can improve it.
Google Ads tags	Advertising	Measure the results of our Google adverts and show relevant adverts to people who have visited the Website.
Meta Pixel	Advertising	Measures the results of our Facebook and Instagram adverts and builds audiences for future adverts.
LinkedIn Insight Tag	Advertising	Measures the results of our LinkedIn adverts, provides aggregated audience insights and supports retargeting.
Brevo	Functional	Sends our email newsletters and campaigns, and manages subscriber lists.
Brevo tracker	Marketing	Records which pages subscribers visit so we can send relevant follow-up emails.
Calendly	Functional	Provides the booking calendar when you schedule a call with us.

Where required by law, we only use analytics and advertising cookies with your consent, which you can give, refuse or withdraw through the cookie banner on the Website at any time. You can also block or delete cookies in your browser settings, and manage personalised adverts through your Google, Meta and LinkedIn account settings. Blocking some cookies may affect how the Website works.

7. Who we share personal data with

We share personal data only where needed for the purposes in this policy, with:

• Service providers who support our business, including website hosting and maintenance, email and communication services (including Brevo for email marketing and marketing automation), our booking tool, analytics and advertising platforms (Google, Meta and LinkedIn), and WhatsApp. These providers may only use your data to provide their services to us or as described in their own privacy policies.
• Professional advisers, such as lawyers, accountants and auditors, where necessary.
• Authorities, courts and regulators, where we are required by law or need to protect our rights.
• A buyer or successor, if our business is reorganised, sold or merged, in which case your data will remain protected in line with this policy.

8. International transfers

Some of our service providers store or process data outside the UAE, for example in the United States or the European Union. When we transfer personal data internationally, we take steps to make sure it remains protected, such as relying on providers with appropriate security commitments and, where GDPR or UK GDPR applies, using recognised safeguards such as standard contractual clauses.

9. How long we keep personal data

• Enquiries that do not lead to an engagement: up to 24 months after our last contact, unless you ask us to delete them sooner.
• Client records: for the duration of the engagement and afterwards for as long as required by applicable UAE law, including tax and commercial record-keeping requirements.
• Marketing contacts and email engagement data: until you unsubscribe or ask us to stop, after which we keep only what is needed to respect your choice.
• Analytics data: according to the retention settings of the relevant tool, typically no longer than 14 months for Google Analytics.

10. Your rights

Depending on where you live and the law that applies, you may have the right to:

• access the personal data we hold about you and receive a copy of it;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data or restrict how we use it;
• object to our use of your data, including for direct marketing at any time;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting processing that took place before you withdrew it.

To exercise any of these rights, email hello@siladigital.me. We may need to confirm your identity before responding, and we aim to respond within 30 days. If you are not satisfied with our response, you may complain to the relevant data protection authority, such as the UAE Data Office or, if you are in the EEA or UK, your local supervisory authority.

11. How we protect personal data

We use appropriate technical and organisational measures to protect personal data, including secure hosting, encrypted connections (HTTPS), access controls and limiting access to people who need it. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if a security incident occurs.

12. Children

The Website and our services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children.

13. Third-party websites

The Website contains links to third-party websites and services, such as social media platforms, WhatsApp and our booking tool. Their privacy practices are governed by their own policies, and we are not responsible for them.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Website, with the date of the last update shown at the top.

15. Contact us

If you have questions about this Privacy Policy or how we handle personal data, contact us at:

• Sila Digital – F.Z.E, B.C. 1305140, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
• Email: hello@siladigital.me
• Phone and WhatsApp: +971 58 546 9015